To verify your identity, either scan your fingerprint or click Cancel and enter the required information using the keyboard. Select Software and Driver downloads. Please try again shortly. Use the table below to determine which access manager software was available at the time the computer was purchased. Using the fingerprint scanner to protect multiple user accounts.

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Type your Username and Password on the logon page, and then click the fingerprint logon icon that appears on the secured web site in the browser. Parts return If your part requires return then click on the appropriate link below:.

Select Software and Driver downloads. Clean the fingerprint reader.

HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 8) | HP® Customer Support

The installation package does this automatically. The Password Manager collects the Username, a password, and any other required values for logging in. To download the proper driver, first choose your operating system, then find your device name and click the download button.

This document pertains to HP notebook computers with Windows 8 and a fingerprint reader. If you are logged on to the correct Windows user account, click Next.

This is because the hardware may not be installed on the notebook, or it may be co,paq. You can get the latest version from the Microsoft Store.

Press the sticky side of a piece of adhesive cellophane tape on the sensor and then peel it away to collect the dust and dirt particles.


Enroll a fingerprint – Click on an un-enrolled gray or non-highlighted finger and then swipe your finger on the scanner.

Follow the steps below to set up the fingerprint reader for the first time.

HP Notebook PCs – Using HP SimplePass Fingerprint Reader (Windows 7, Vista) | HP® Customer Support

Starting senosr fingerprint reader to add or delete fingerprints in Windows 7 or Vista You can enroll additional fingers at any time. The driver called and you can download on this website with this address.

This is because the hardware may not be installed on the notebook, or it may be damaged. Respond to the feedback provided.

HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

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Installing or updating required software for SimplePass The fingerprint reader drivers and the security applications are designed to work on specific models and operating systems. Use the table below to determine which access manager software was available at the time the computer was purchased.


Javascript is disabled in this browser. Follow the on-screen instructions to enroll your fingerprints. Use your browser to navigate to a secure web site logon page. Please try again shortly. Enable biometric support Some types of BIOS allow aensor to enable or disable individual hardware components. The fingerprint sensor driver is listed.

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If there is no Biometric entry, then Windows cannot identify the fingerprint reader hardware. Click here for more information on returning parts to HP. Depending on the model number of your computer, there are options in the BIOS to turn the biometric device on and off. Depending on the model and the year it was purchased, HP provided a number of cmopaq manager applications.

Updating the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up. Press F10 to save this setting and restart the computer. Asia Pacific and Oceania.